Frequently Asked Questions
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Pricing & Payment
The short answer – to provide better care! Our treatment pricing is focused on providing value for your money. Our personalized, hour-long sessions typically allow our providers to accomplish treatment goals in less sessions when compared to a standard outpatient therapy setting where the provider often sees 2-4 patients/hour. In addition, our flexible direct-pay model allows patients to seek treatment or have a consultation without having to get a prescription for physical therapy from your doctor. This decreases wait time for treatment and allows our patients to seek the care they need directly.
Most patients with insurance coverage have high-deductible health plans with deductibles of $2,500 or more. The average physical therapy clinic bills insurance $250 per session, and would be the patient’s responsibility until they meet their deductible. Our direct-pay method may actually lower your out of pocket costs for physical therapy treatment.
We accept HSA & FSA cards, all major credit cards, cash, or check.
As a small business, where possible, we greatly appreciate check or cash as our preferred form of payment to save on processing fees. Please make all checks out to: Fit Family Physical Therapy LLC
Payment for all treatment is due at the time of service. If desired, our providers will provide you with an invoice (super bill) that can be submitted to your insurance. Most insurance plans, with the exception of Medicare, Medicaid and some HMOs, offer “out-of-network” reimbursement or deductibles. While we cannot guarantee reimbursement by your insurance provider, we will provide you with the resources necessary to request reimbursement for our services.
Fit Family Physical Therapy visits may be treated as “out-of-network” physical therapy treatments by insurance plans that offer those benefits. Our providers will give you an invoice (or super bill) that can be submitted to your insurance with all of the necessary information (license numbers, tax ID, business name, etc.) as well as your specific diagnosis and billing codes. You may choose to submit bills after each visit or any other frequency, typically up to one year following the provided treatment visit.
While we cannot guarantee reimbursement by your insurance provider, we will provide you with the resources necessary to request reimbursement for our services.
No! Our direct pay method allows our patients to seek care when they need it without going through their doctor for a prescription for physical therapy.
Yes. If you have a Medicare Insurance Plan, you may seek physical therapy treatment through a direct-pay, direct access practice like Fit Family Physical Therapy. However, under Medicare policies, you are prohibited from submitting any direct-access or direct-pay claims to Medicare for reimbursement as is the standard for any direct-pay service. Fit Family Physical Therapy is a non-participating provider and does not have a relationship with Medicare, and thus does not bill Medicare for any reason.
Treatment & Visits
The full treatment session is spent with one of our doctors. No techs, assistants, double-bookings. Our standard treatment sessions are 60 minutes.
As with any type of health treatment, it depends! Some patients need to be seen twice weekly or weekly for 4-6 weeks, while others may only need to be seen monthly. However, our personalized treatment plan and full hour-long sessions will ensure you see longer-lasting results with fewer sessions. During your initial evaluation or discussion, your Fit Family physical therapist can give you more insight into how often and how many visits are recommended.
See above for number of visits. If you are unsure which option to purchase, many patients opt to start with an individual session. After thorough discussion with your physical therapist regarding plan of care and treatment length, you can then choose to purchase package options if they better suit your physical therapy treatment plan needs.
No, you do not need to purchase any equipment for treatment sessions. The physical therapist will bring all of the equipment they need to the visit. Your physical therapist may recommend equipment for use at-home for exercises outside of treatment sessions, however it is never required. Your provider will create the treatment plan with your available equipment in mind.
For personal training clients, your personal trainer will discuss your fitness goals and the most appropriate place to meet to achieve those goals with the correct equipment.
At your first visit, your physical therapist will discuss your physical therapy concerns and medical history with you, perform tests and measures to assess physical function, and discuss a recommended plan of care for continued physical therapy treatment based on your goals and desired timeline.
At any subsequent visits, your sessions will follow the treatment plan agreed upon by you and your physical therapist. Most visits include a component of manual therapy (hands-on, direct care), guided progression of exercise specific to your condition, and a review of your home exercise plan and any questions you may have. Your physical therapist will work directly with you for the entire session.
Scheduling
You can visit our scheduling pages to learn more! Click here to find out how to schedule physical therapy. Click here to find out how to schedule personal training.
If you have questions before you schedule an appointment, you can email us at hello@fitfamilypt.com, call us or text us at 480-788-0046 or click here to set up a time for one of our providers to call you.
Yes! At the end of each visit, your provider will schedule your next visit(s) to continue your plan of care. You may choose to schedule one or more future visits.
If you are scheduling your first visit or a visit for a new physical therapy concern, we do not recommend scheduling multiple visits until after your initial evaluation is completed. During this initial evaluation or discussion, your Fit Family physical therapist can give you more insight into how often and how many visits are recommended. Some patients need to be seen twice weekly or weekly for 4-6 weeks, while others may only need to be seen monthly. However, our personalized treatment plan and full hour-long sessions will ensure you see longer-lasting results with fewer sessions.
If you need to cancel an appointment, you can do so in our PT Everywhere app or by calling our team at 480-788-0046 to cancel. Any appointments within 24 hours cannot be cancelled within the app and you will need to call us to inform us of the cancellation or request to reschedule.
Please be advised that cancellations made after 8AM on the day of the appointment will be subject to the full visit charge. This includes appointments where our provider is unable to access the property, is turned away, or the client is unavailable.
If you need to reschedule an appointment, please call us at 480-788-0046 so we can assist you.
Other
Privacy Policy for Fit Family Physical Therapy LLC
At www.fitfamilypt.com, accessible from www.fitfamilypt.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by www.fitfamilypt.com and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in www.fitfamilypt.com. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
www.fitfamilypt.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, www.fitfamilypt.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
For more general information on cookies, please read the Cookies article on Generate Privacy Policy website.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of www.fitfamilypt.com.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on www.fitfamilypt.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that www.fitfamilypt.com has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
www.fitfamilypt.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
www.fitfamilypt.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
We are here to help!
If you still have questions, please do not hesitate to contact us or schedule a call with a member of our team. We look forward to working with you and your family!
What can we do to help?
Let’s chat! One of our board-certified physical therapists will email you to discuss any of your questions or concerns in any of our treatment areas.
